Terms & Conditions
Last Updated: 15-04-2025
Welcome to Fancy Mud Car Wash & Detailing. These Terms and Conditions (“Terms”) govern your access to and use of the website located at http://www.fancymudcarwash.com.au (the “Website”), as well as any services provided by Fancy Mud Car Wash & Detailing (“Fancy Mud,” “we,” “us,” or “our”), including but not limited to booking services, purchasing gift cards, or participating in our loyalty program. By accessing or using the Website, booking services, purchasing gift cards, or joining our loyalty program, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
1. Website Usage
Account Management
When creating an account, you are required to provide accurate, complete, and up-to-date information, including but not limited to your full name, contact details, and email address. You are solely responsible for maintaining the confidentiality and security of your account credentials, as well as for all activities conducted under your account. You must implement all necessary measures to safeguard your account from unauthorized access, misuse, or fraudulent activity.
License Restrictions
- We grant you a limited, non-exclusive and non-transferable right to use our website solely for personal, non-commercial purposes
- You are not allowed to copy, share, modify, or create new content based on materials from our website without prior written approval.
Third-Party Links
- Our website may include links to third party websites for your convenience. However, we are not responsible for the content or polices of those external sites.
- If you include links to our website elsewhere, they must be accurate and respectful and must not suggest our endorsement unless we have clearly agreed to it.
2. Services and Payment
Service Overview
- Fancy Mud Car Wash & Detailing provides a variety of car wash and detailing options. Full-service details and pricing are available on our website and may vary by location.
- Payment for all services is required in full at the time of service, unless otherwise agreed in writing.
Booking and Cancellation
- Booking times are approximate, and we recommend reserving a time slot through our online booking system.
- Appointments cancelled at least three hours before the scheduled time are eligible for a refund.
- If cancelled within three hours of the appointment, a refund is not providing, however, a store credit may be offered.
Payment Security
All payments are processed securely using standard industry encryption methods. We don not retain your payment information beyond what is necessary to complete the transaction.
3. Gift Cards – Fancy Mud Pass
Purchase and Use
- Fancy Mud Pass gift cards can be bought online or in – store and are only valid at Fancy Mud Car Wash & Detailing locations
- These gift cards have no cash value, cannot be refunded, and must be fully used within the valid period stated on the card.
Expiry and Limitations
- Unless mentioned otherwise mentioned, gift cards are valid for 12 months from the purchase date.
- Gift Cards cannot be combined with other offers or discounts unless expressly permitted.
4. Loyalty Program – The Fancy Circle
Program Overview
- By our loyalty program you can get 20% on each wash by purchasing a pack of 5 or 10 washes.
- You can get registered to loyalty program online and in-store.
Terms of Membership
- Registration for a loyalty program is valid for a single vehicle and the membership is not transferable.
- Wash credit must be used before the expiry.
- You can get the discount only when you book online for the loyalty program and this loyalty does not offer any combine promotion unless stated otherwise.
Account Management
Membership may be suspended to payment failure and not upgrading your current payment details.
5. Online Promotions and Rewards
Special Offers
- We may occasionally offer online only deals or discounts, which are subject to specific terms and may apply only to selected services or locations.
- All promotions and special discounts are non-transferable and cannot be redeemed for cash.
Redemption
Promo codes and discount offer must be used online during the booking process. They are valid for a single only and will expire after the specified period.
6. Conditions of Service and Entry
Vehicle Requirements and Safety
- When you bring your vehicle to our premises, you understand that car washing and detailing, may involve certain unavoidable risks. We are not liable for any existing damage, loose parts, or custom modifications.
- We ask to remove all personal items from your vehicle before service. We cannot hold responsible for any loss or damage to items left in the vehicle.
Compliance with Instructions
- Failure to comply with the agree instruction provided by the staff regarding the car wash services may result in refusal of services.
- If the vehicle for services is not meeting the safety standard, we are allowed to refuse the services.
Environmental Practices
We are dedicated to eco-friendly practices. During your visit, please follow any posted guidelines related to water conservation and recycling to support our sustainability.
7. Limitation of Liability and Indemnification
Limitation of Liability
- In accordance with applicable consumers laws Fancy Mud Car Wash will not be held responsible to any indirect, incidental or consequential damages including loss of profits or business that may result from your use of our services or website
- Our total liability for any claim related to our services is limited to the amount you paid to the specific service led to the claim.
Indemnification
You agree to protect and compensate Fancy Mud Car Wash including its affiliates, directors, officers, employees, and agents against any claims, damages, losses or expenses including legal cost that result from your breach of these Terms and improper use of our services.
8. Changes and Amendments
- We reserve the right to update these Terms at any time. All changes will be posted on our website and will become effective as soon as they are published.
- Customer will be responsible to review the Terms and Conditions. By continuing use of our survives indicates the acceptance on the updated Terms and Conditions upon the services
9. Governing Law and Dispute Resolution
- These terms are governed by the applicable laws (--------------), and any disputes arising form will be subject to the exclusive jurisdiction of the court in the relevant location.
- If any part of these Terms is determined to be invalid or unenforceable, the remaining provision will continue to be fully effective and enforceable.
10. Contact Information
Need Assistance?
If you have any questions or concerns regarding these Terms & Conditions, please contact our team info@fancymudcarwash.com.au
By using our website or purchasing our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.