Privacy Policy
Effective Date: April 15th, 2025
Welcome to Fancy Mud Car Wash & Detailing. We specialized in high quality car wash and detailing services designed to keep your vehicle in pristine condition. We care about your privacy and take good care of your personal information. This outlines how we collect, use, store and share your information when you visit our website www.fancymudcarwash.com.au, buy our services, or join our loyalty packages. By using our services, you agree to the terms and conditions.
1. Information We Collect
To get register visit our website www.fancymudcarwash.com.au we collect the outlined personal information, payment and vehicle details, loyalty program data and communication record to secure and improve our services. You can also join our loyalty programs via our website
Personal Information
Identification & Contact Details
- Name
- Residential Address
- Phone Number
Payment Details
- Credit/Debit Card Details
- Billing Address
- Purchase History of Our Product and Services
Vehicle Details
- Vehicle Registration Number
- Vehicle Type
- Service Preferences
Loyalty Program
- Purchase History
- Wash Credit Balance
- Rewards Redemptions of Loyalty Member
Communication Record
- Emails
- Chats Log
- Call records
Non Personal Information
We collect the usage data information of the pages you visit, duration of you sessions, device details including browser type and history and IP address to help enhance our website’s functionality and your overall experience. Additionally, we use cookies to remember your preferences, track promotions and analyse traffic on our website.
2. How We Collect Data
We collect data from you when you create an account, book services, purchase gift cards, or join our loyalty programs. We also obtain your information from use cookies, website analytics and device information. Furthermore, if you link your account, we may also receive details from third party payment processors, marketing partners, and social media platforms.
3. How We Use Your Information
We use the information we collect to provide and manage our services effectively. This includes processing bookings, managing our loyalty program, and fulfilling gift card purchases. We also use the information to communicate with our clients, sending confirmation, service update, and promotional offers, with the option to opt out of marketing messages at any time. Additionally, we analyse usage patterns to improve website performance and personalized promotions, including exclusive online rewards and data also helps us to maintain security by detecting fraud, enforcing our terms of service and meeting legal requirements.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance and personalize your browsing experience. These tools help us analyse website traffic and usage trends, as well as deliver targeted advertisements and marketing communications tailored to your interests. You can manage your cookie preferences through your browser settings, however, please note that disabling cookies may affect certain features and the overall functionality of our website.
6. You Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include the rights to access, correct, or update your data: the rights to request the deletion or restriction of your personal information: the right to object to or withdraw your consent for how we process your data: and the right to request data portability. If you wish to exercise any of these rights, please contact us using the information provided in the “CONTACT US“ section.
7. Third-Party Links
Our website may contain links to external websites, including third party payments gateways. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
We do not collect personal information from children under the age of 13. If you are a parent or guardian and believe that a child’s information has been submitted to us by mistake, please contact us so we can promptly remove it from our records.
9. Changes to This Privacy Policy
From time to time, we may revise this Privacy Policy to reflect updates in our services or egal obligations. Any changes will be clearly posted on our website along with updated effective date. By continuing to use our website after these updates are posted, you are agreeing to our revised Privacy Policy.
10. Contact Information
Need Assistance?
If you have any questions or concerns regarding this Privacy Policy, please contact our team info@fancymudcarwash.com.au
By using our website or purchasing our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.